Eyes Up

What’s the best way to get what you want?

How do you give yourself the best chance of success in any interaction whether it is a conversation with your wife, a sales presentation, an escalation with an irate customer, a job interview, a guys weekend retreat, a trip to the park with your kids, a lunch meeting with your boss; anything?

Have you ever been so deep in the actual "doing" of a job, or project, or relationship, that when you finally take a mental step back and evaluate HOW you're doing, you realize that you aren't headed in the right direction? That somehow in the day-to-day living of your life, you've completely lost track of what’s important to you and where you're going?

"Eyes Up" is the term I use to describe the act of checking in with yourself to make sure you're clear about your objectives and that you're on track. Conversely, "Eyes Down" is when you have your head down and are focused on the actual work at hand. In life, it's when we've been Eyes Down for extended periods of time that we get so far from where we meant to go. The way this manifests itself in your life is that you feel like you're stuck in a rut, like you're just spinning your wheels; working so hard, but making no headway.

Here are the three steps to take before any important interaction to give yourself the best chance of success:

Step 1. Ask yourself "What are my objectives in this conversation?" The mere act of clearly identifying what you want before initiating a conversation will cause things to go your way more often. Think about the last time you played pool. What worked better, identifying which ball you wanted to sink and carefully lining up your shot or just hitting the cue ball as hard as you could and see if you got lucky? Don't live your life counting on sinking slop shots.

Something most people miss about this step is that they only identify their single specific objective; e.g. if they go next door to borrow sugar from the neighbor, they would only identify "get sugar" as their objective. Sure, leaving with sugar is the purpose of your visit, but the objectives of "make my neighbor feel valued" and "strengthen my relationship with my neighbor" should be additional goals.

In most every interaction, you will have "commercial" and "cultural" objectives; the commercial objective being the measurable action that you want to come out of the talk, the cultural objective having to do with the relationship between you and them. In the short term, the commercial outcome may seem more critical, in the long term the cultural outcome is always more important. Because of this, I am often willing to lose the battle in order to win the war.

Now that you have clearly identified all of your objectives, let's move to step 2.

Step 2. This step is where we create the right energy, i.e., state of mind, in ourselves so that it is possible to achieve our outcomes. Think about it; if I go into a difficult, uncomfortable conversation with the wrong energy, the chances of getting what I want is very low. I've found that for most conversations the right energy is “Love, Gratitude, Curiosity”

Imagine the kind of conversations you'd have if the other person knew that you cared about THEM more than any commercial outcome, that you were appreciative and thankful for them, and that you were really interested in them. I deliberately use Love, Gratitude, Curiosity(LGC), in any potentially volatile or uncomfortable conversation, e.g., firing somebody, giving constructive criticism, meeting somebody for the first time and asking for business, delivering bad news.

So, you're objectives are clear and your energy is flowing, on to step 3.

Step 3. Identify how you should behave in order to have the best chance of achieving your objectives. Being very clear on the questions you can ask to manage the conversation and the behavior you should model is critical to getting what you want.

Here is a real life example; one of my coaching clients was struggling to build rapport with their top sales rep. Despite having worked with her for over a year, they never connected. This started causing problems when this veteran sales rep started showing her disrespect by making snide comments during team meetings. The situation had the potential to spiral out of control as the sales rep's negative attitude was starting to spread to the other members of the team.

When we met to build a blueprint for how he wanted this conversation to go, my client was very clear on his objective; to get the respect that he felt he deserved as the manager. However, his idea of how to approach this conversation was wrong. He thought he would just tell her that her behavior was unacceptable and then ask her why she acted that way. "I want to know why she's being insubordinate." he said.

What was unclear to him at first was that in order for him to earn her respect and trust, he was going to have to give her his respect and trust first. It’s almost always that case that in order to get something, we must first give it. I call this "Pull Energy". So, once he realized this, he was able to develop a genuine attitude of LGC(Love, Gratitude, Curiosity) and approach her in a way that demonstrated sincere trust. Within two weeks, their relationship went from frustrating and insubordinate to aligned and collaborative.

Here is an exercise I give some of my clients; I encourage you to do it and let me know what you think. For one day, before you initiate ANY interaction or conversation, implement step 1 of the Eyes Up process. That's right, before any call you make, any meeting you attend, any interaction with your wife, your kids, your friends, before ANY interaction, close your eyes for 60 seconds and clearly identify all of the commercial and cultural objectives that you have for that conversation. Then, once the conversation is over or the meeting has ended, check back in with yourself and see if you achieved them.

We're going to use this method in next week's article, "Wife Homework", so get some practice in this week.

Take the lead,

Jeremiah